The scope of the project includes:
- Leading delivery of ServiceNow modules such as ITSM, ITOM, EAM, FSM, and CSM
- Managing integration of ServiceNow with existing enterprise tooling and data sources
- Coordinating delivery across platform teams, service operations, architecture, and security stakeholders
- Embedding governance, data, and compliance controls within ServiceNow implementation
- Aligning ServiceNow delivery with business change activities including communications, training, and adoption
- Ensuring delivery plans account for service transition, operational readiness, and support models
- Managing risks and issues relating to platform delivery, adoption, and organisational change
- Maintaining focus on minimising disruption while enabling transformation at pace
The key objectives for the Senior Project Manager role are:
- Successfully deliver ServiceNow capabilities that improve service management, automation, and user experience
- Lead integrated delivery across technical platform implementation and business change activity
- Ensure alignment between ServiceNow configuration and organisational processes and policies
- Coordinate multi disciplinary teams including technical specialists, service owners, and business change leads
- Maintain effective stakeholder engagement including senior leadership, programme governance, and operational teams
- Drive adoption of ServiceNow through structured business change, training, and communication strategies
- Deliver against agreed timelines while managing dependencies, risks, and critical path activities
- Support programme wide transformation objectives and continuous improvement initiatives
- Provide clear upward reporting of risks, issues, and progress to programme leadership
