Requirements:
- Migrating Dynamics CRM into ServiceNow and use CSM to do better customer journeys.
- Servicenow CSM platform.
- data migration and migration from dynamics CRM to Servicenow CSM or someone who has done a customer data migration experience before.
- Experience of journey and complexity of customer data experience
- Data, accounts, customer data, users and super users.
- Influencing data strategy
- GDPR awareness
- Understands complex hierarchy of customer relationships and get someone strong with that data migration piece
- Client is moving to become more of a service led organisation, customer journey as it currently sometimes takes months to deliver on customers requitements for data.
- Trying to make the customer journey as soon as possible but have data in need of structuring the CRM space
