We are seeking an experienced Service Transition Lead to ensure the successful transition of new services, technologies and capabilities into live operational environments. The role will play a key part in bridging programme delivery and operational readiness.
Key Responsibilities
- Develop and execute service transition plans.
- Coordinate operational readiness assessments.
- Manage service acceptance criteria and entry into service requirements.
- Work closely with delivery, support and operational teams.
- Ensure documentation, training and support models are established.
- Identify and mitigate transition risks and issues.
- Strong Service Transition experience within complex IT and business transformation environments.
- Excellent understanding of ITIL Service Transition processes.
- Experience managing go-live readiness and service acceptance.
- Strong stakeholder management and communication skills.
- Ability to work across technical and business teams.
- ITIL certification.
- Experience delivering cloud, digital or infrastructure transformation programmes.
