Key Responsibilities
- Lead, mentor, and provide quality assurance for a team of Business Analysts, ensuring consistent delivery standards and best practices.
- Facilitate stakeholder workshops, discovery sessions, and requirements-gathering activities across business and technology functions.
- Analyse current-state processes and define future-state business capabilities to support transformation objectives.
- Own and oversee the production of key analysis artefacts including user stories, acceptance criteria, process maps, business requirements, and functional specifications.
- Support backlog refinement, prioritisation, and planning activities within Agile delivery teams.
- Collaborate with solution designers, architects, and delivery teams to shape practical and effective solutions.
- Translate complex business needs into clear, structured requirements suitable for technical delivery teams.
- Ensure requirements consider operational, governance, regulatory, security, and risk-related considerations.
- Support the implementation and adoption of Dynamics 365 functionality and associated business processes.
- Drive continuous improvement initiatives and contribute to the successful delivery of transformation outcomes.
- Extensive experience in a senior or lead Business Analyst role delivering complex business and technology change initiatives.
- Proven experience leading and coaching Business Analysts within large-scale programmes.
- Strong experience working with Microsoft Dynamics 365 platforms and associated business transformation initiatives.
- Excellent requirements elicitation, process analysis, and documentation skills.
- Demonstrated ability to create high-quality analysis deliverables for both business and technical audiences.
- Experience working within Agile delivery environments and cross-functional teams.
- Strong stakeholder management, workshop facilitation, and communication skills.
- Ability to operate effectively within complex and evolving delivery environments.
- Experience with customer engagement, service management, sales, or operational business processes.
- Understanding of systems integration, data migration, and process optimisation activities.
- Exposure to automation, AI-enabled solutions, or digital transformation programmes.
- Familiarity with governance, compliance, data quality, and risk management principles.
- Experience working within large, multi-functional organisations.
