Client: national UK charity
We’re looking for a hands-on Halo ITSM specialist to deliver a defined set of automation requirements and identify further opportunities across the service desk.
What you’ll do
- Review the existing automation requirements and turn them into working Halo workflows and automations.
- Build, test and deploy the automations through to production.
- Assess current ITSM processes and recommend further automation opportunities, prioritised by value and effort.
- Document all configuration and hand over knowledge to the internal team so they can support it themselves.
What you’ll bring
- Strong, recent hands-on experience with Halo ITSM (HaloPSA experience is also relevant), including workflow configuration, automation rules, ticket types and SLAs.
- Experience with Halo integrations, such as the Halo API, webhooks, Integrator and runbooks.
- Scripting or integration experience is a plus, for example PowerShell, REST APIs, or Entra ID and Intune integration.
- A proven track record of taking requirements through to tested, deployed automation.
- Clear documentation habits and confidence running knowledge transfer with non-specialist teams.
