The successful candidate will play a key role in maintaining strong cash flow performance, managing complex customer relationships, and supporting continuous improvements within the credit control function.
Key Responsibilities
- Take ownership of a portfolio of higher-value and more complex customer accounts, ensuring timely collection of outstanding balances
- Proactively input into the full credit control cycle, including occasional credit checks, account reviews, dispute resolution, and escalations
- Build and maintain strong working relationships with customers, acting as a key point of contact for payment queries and negotiations
- Manage and negotiate payment plans and settlements in line with company policy
- Identify and resolve billing and invoice discrepancies efficiently, working closely with internal teams such as sales, operations, and finance
- Monitor customer credit limits and risk exposure, making recommendations where appropriate
- Support month-end processes, including reporting on aged debt, cash flow forecasts, and key credit metrics
- Escalate high-risk or overdue accounts appropriately, contributing to debt recovery strategies where required
- Act as a mentor or informal support to more junior members of the credit control team
- Contribute to process improvements and best practices within the credit function
Candidate Profile
- Proven experience in a credit control role with increased responsibility, ideally managing higher-value or complex accounts
- Comfortable dealing with a large and varied customer base, including senior stakeholders
- Strong negotiation skills with the confidence to challenge and escalate where necessary
- Highly organised, detail-oriented, and able to prioritise effectively in a fast-paced environment
- Confident using finance systems and Excel to manage and analyse data
- Experience in an environment involving contract-based, staged, or milestone billing would be advantageous
- A proactive and commercially minded approach to credit control
What This Role Offers
- A step up from a traditional Credit Controller role without being fully senior/managerial
- Exposure to higher-value accounts and more complex customer relationships
- The opportunity to have a real impact on cash flow and credit processes
- A collaborative finance team with scope for longer-term progression
At Investigo, we make recruitment feel easy.
Let’s keep this simple. We’re all about your success, as your success is our business. We are part of The IN Group, a collection of six award-winning specialist brands that supply the globe with end-to-end talent solutions. With recruitment at the core of our business, we’ve been connecting people since 2003.
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