Location: On-site (5 days per week)
Contract: Permanent
We are currently in search of a Technical Applications Manager to join a forward-thinking Business Systems team, taking full technical ownership of the organisation's business-critical applications. This is a high-impact role ideal for someone who thrives in a structured, process-driven environment, enjoys translating complex technical challenges into stable, scalable solutions, and can manage competing priorities across multiple systems without losing momentum.
Role Highlights
- Act as the technical owner for business-critical applications, ensuring systems remain stable, performant, secure, and up to date, managing the full application lifecycle including upgrades, patching, configuration changes, and proactive health monitoring
- Implement system changes and enhancements following ITIL change management practices, evaluating impact and risk, coordinating UAT, and maintaining audit-compliant documentation throughout
- Work closely with business teams to understand operational processes, mapping workflows, translating requirements into clear technical specifications, and driving continuous improvement across systems and processes
- Manage and support integrations between applications, databases, and external systems, ensuring API connections, data feeds, and interface schedules operate reliably, and collaborating with internal and external developers to resolve issues and implement new connections
- Act as the escalation point for business-critical incidents, leading root cause analysis, problem resolution, and on-call support where required, while managing supplier relationships, SLAs, and vendor performance
- Strong hands-on experience supporting and configuring enterprise or business-critical applications, with a solid understanding of application architecture, databases, APIs, and integrations. Alongside having the ability to code in SQL on live applications.
- Working knowledge of ITIL processes, particularly change, incident, and problem management, with a methodical approach to documentation, governance, and compliance
- Excellent communication and stakeholder management skills, with the ability to translate complex technical issues into clear business language and work effectively across cross-functional teams and external suppliers
