Location: Egham – Hybrid (2 days a week)
Salary: £50,000 - £60,000
Contract: 12 month FTC
Start: ASAP
An experienced Business Analyst is required to support a large-scale global front-office and Customer Experience (CX) transformation. The programme is focused on the design and rollout of a reusable, global booking and service platform, with the UK acting as the initial baseline before wider international adoption.
This is a senior, hands-on BA role operating within a product-led environment, working closely with Product Owners and senior stakeholders across multiple regions. The organisation is mid-transformation, with evolving ways of working, meaning this role will suit someone comfortable operating with ambiguity, influencing without authority, and bringing structure to complex problem spaces. The focus is heavily discovery-led, with an emphasis on defining the “to-be” state ahead of large-scale build activity.
Role Highlights
- Lead discovery and requirements definition across front-office and CX journeys
- Act as a senior BA partner to Product Owners, supporting product shaping and delivery
- Document as-is / to-be processes, customer journeys and functional flows
- Translate complex business needs into clear, consumable requirements and user stories
- Work on solutions around configure, price, quote (CPQ), pricing models and complex configuration logic
- Engage and influence stakeholders across UK and international teams
- Support delivery alongside third-party vendors and system integrators
- Operate effectively in a pragmatic, non-textbook agile environment
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