Credit Control Manager

We are seeking an experienced and proactive Credit Control Manager to manage the accounts receivable function and drive continued improvement in cash collection, debtor risk management, and customer engagement. This role combines hands-on operational responsibility with the opportunity to shape credit control processes as the business continues its strong growth trajectory.
Key Responsibilities

• Lead and manage day-to-day credit control activities to ensure timely collection of invoices (c.2,000 invoices per month, totalling £3–3.5m).
• Monitor debtor balances, manage credit risk, and maintain accurate, up-to-date customer account records.
• Allocate customer receipts accurately and promptly within the customer ledger.
• Respond efficiently to customer queries and requests received through the credit control inbox.
• Work collaboratively with the wider business to resolve complex or disputed accounts and unlock aged debt.
• Provide regular reporting and insights on debtor performance, ageing, and risk exposure.
• Support process improvements to enhance efficiency, visibility, and control across the accounts receivable and cash collection cycle.
• Provide guidance and mentoring to team members and support short-term resourcing as needed.

Skills and Experience

• Proven experience in credit control or accounts receivable, ideally within a high-volume or fast-growing environment.
• Strong understanding of debtor management, credit risk assessment, and cash allocation processes.
• Proficiency in an ERP system (e.g. Microsoft Dynamics 365 Business Central or similar) is essential.
• Excellent attention to detail and accuracy in managing customer ledgers and allocations.
• Strong communication and negotiation skills, with the ability to manage customer relationships effectively.
• Analytical mindset with the ability to interpret data and identify trends or risks.
• Collaborative approach, able to work effectively with finance and operational teams.

Key Competencies

• Proactive, results-driven, and commercially minded.
• Strong ownership and accountability for cash collection and ledger accuracy.
• Organised and capable of managing high volumes and competing priorities.
• Continuous improvement mindset, with the ability to refine and optimise processes.

At Investigo, we make recruitment feel easy.
Let’s keep this simple. We’re all about your success, as your success is our business. We are part of The IN Group, a collection of six award-winning specialist brands that supply the globe with end-to-end talent solutions. With recruitment at the core of our business, we’ve been connecting people since 2003.

Data & Privacy
By applying, you consent to Investigo collecting and processing your data for the purpose of recruitment and placement, in accordance with applicable data protection laws. For more information, please refer to our Privacy Notice at weareinvestigo.com.