Service Designer

Service Designer - DV cleared or Enhanced SC cleared

· Work with the Service Design Lead to direct design work for major Programme work
· Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team
· Ensure the programme design work follows a clear, simple approach that achieves the value that Users desire
· Concisely document Design decisions and any associated risks
· Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels
· Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement
· Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively
Experience
Essentials
• Experience of designing Services to meet user needs
• Have a good understanding of Service Design methods and practice
• Experience of using data and user feedback to design and improve Services
• Experience of turning designs into functioning Services
• A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
• Experience of mentoring and guiding colleagues
• Experience of working within an agile environment
• Knowledge and experience of ITIL 4
• Knowledge and experience of Agile
• Knowledge and experience of Prince and/or other Project Methodologies/frameworks
• A good understanding of IT hardware layers and typical deployment models
• Have the ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
• A high level of written and verbal communication skills
Desirables
• Experience of designing Services to meet user needs, within the Public Sector and/or within the Criminal Justice System
• Experience of managing and leading teams
• ITIL v4/ 3-4 Conversion certified
• Experience within a secure police, or public sector environment
• Security vetting at SC(En) with the understanding that you may have to undergo DV level

Service Designer - DV cleared or Enhanced SC cleared


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