The role is responsible for the following areas:
- Work with the ITSM Manager to design and develop the asset and configuration operating model including clear process and tools that support accurate recording and tracking.
- Work with the ITSM Manager to develop, manage and promote the IT Service Portfolio and Service Catalogue
- Day to day identification, control, management and protection of assets throughout their lifecycle including software licences.
- Day to day identification, control, record, report, audit and verify services and other configuration items.
- Ownership and day to day management, maintenance and development of the Service Portfolio and its constituent elements, working closely with the Service Design & Transition Manager to ensure an accurate service pipeline and service catalogue.
- Product ownership of the Certero asset & configuration management system
- Changes to the assets, configuration items and services to meet ongoing business demands.
- Delivering continuous service improvement across managed practices.
- Support Procurement and Finance areas in the management of IT suppliers and finances.
- 5 Years’ experience in ITIL aligned IT Service Management.3 years’ experience in Service Asset, Configuration and/or Catalogue/Portfolio Management.
- Demonstrable experience of developing and maintaining an asset and configuration strategy.
- Demonstrable experience of developing and maintaining a CMDB and/or Service Catalogue or Portfolio.
- Proficiency with asset management tools. Experience with Certero is desirable.
- Proficiency with ITSM platforms (ServiceNow, Hornbill, JSM, Ivanti, Cherwell, etc.) to manage CMDB, CIs, Catalogues and Portfolios.
